Frequently Asked Questions
With proper care, our products are designed to last a lifetime. Here’s everything you need to know to help you choose the right pieces for your projects—and to make the process of ordering and maintaining those pieces as seamless as possible.
If you need more help or have a question specific to your order, send us a note at hello@inshadewith.com.
Frequently Asked Questions
With proper care, our products are designed to last a lifetime. Here’s everything you need to know to help you choose the right pieces for your projects—and to make the process of ordering and maintaining those pieces as seamless as possible.
If you need more help or have a question specific to your order, send us a note at hello@inshadewith.com.
How to order
How to order free curtain samples?
Order free curtain samples directly to your door with a few simple clicks, the samples are perfect tools for seeing nuances and feeling the material.
All samples are sent out the same day. Should you have any questions, we are more than happy to help, contact us via email, telephone or chat.
How do I measure the length of my curtains?
For the perfect trail - measure from floor to ceiling and add 1cm.
How do I choose the width of my curtains?
A curtain in single width in a curtain track drapes at least 35cm, and at the most 90cm. A curtain in double width drapes at least 70cm, and at the most 180cm.
Do I need any accessories for my curtains?
The curtains are sold piecewise and without accessories.
How do I order curtain rails?
There's no need to order curtain rails as the rails are included in the price.
Style & function
How do I black out with curtains?
Think high and wide - the more fabric draping your window, the better the black out effect.
How do I get the hotel-look?
Use curtains in two layers - one sheer and one heavier. Choose a ceiling mounted curtain rail for a spaceous feeling, and place the rails with a 7-10cm distance inbetween.
Should I choose a rail or a rod?
Choose a curtain rail for a modern and minimalistic look, or a rod for a timeless interior detail.
How do I put the curtain hooks in my curtains?
Choose low curtain hooks if you plan to hang your curtains on a rail, and high hooks for a rod. You will need around 15-20 low hooks to hang a single width curtain on a rail.
How do I mount my curtain rails?
All curtain rails come in complete kits, and can be mounted on both walls or ceilings.
How do I wash my curtains?
You will find advice regarding cleaning and care for all products on the product page, under the headline 'Care'.
Delivery
How long is the delivery time?
We will dispatch your curtains within 7-10 working days of placing your order. Once your order is dispatched you will receive a tracking number via email and can always track your order quickly and easily via this.
What is the price of shipping?
Shipping varies depending on your location, you can check the shipping charges during checkout .
What happens if I can't be there to receive my home-delivery of curtain rails/rods?
It is especially important that you keep track of your tracking number that we send to you when the order is packed and dispatched. If you are unable to accept the package at the times the courier delivers and, worst case, the package is returned to us in warehouse, we will need to charge you for sending it again.
My parcel has been sent in return. What do I do?
If your parcel has been returned to In Shade With, we will again charge you the same amount that you paid for shipping to cover the cost of sending it again. Kindly contact us.
Returns & Refunds
Can I return custom made curtains?
No - all curtains are sewn made to measure your exact measurements, which means we can not take any products in return.
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